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Do you offer free shipping?
Yes.  We offer free shipping for all orders over $50 to anywhere in Canada.  Our free shipping service uses Canada Post's Expedited service.

How long will it take to process my order?
We strive to ship all in-stock orders out within 1-3 business days of receiving them.  During times of high volume, it may take an extra day or two to process your order. (Boxing Week, Black Friday, End of Season sales)

Once shipped, how long will it take for my order to arrive?
With our free shipping service, in-stock* items should take 3-7 business days to be delivered depending on where you live.
* Some items may need to be ordered from one of our vendors and will have longer processing times.  If there is a delay in processing your order for any reason, you will be notified via email.

How will I know when my order is shipped?
Once we ship your order, we will send you an email confirmation that includes the tracking number.

Do you offer faster shipping options?
Yes.  We offer Canada Post Xpresspost (1-3 days*) and UPS Express (1-2 days*) services.  These rates are calculated at checkout and depend on shipping weights and destinations.
* Depends on destination.

Do you ship internationally?
Unfortunately not.  We only ship to Canadian addresses.

Do you ship to PO Boxes?
Yes, we ship anywhere Canada Post ships.

Can I pick up my order from one of your stores?
Yes.  During checkout, you will be given the option to ship to your address or have the order picked up at one of our stores. (Due to a limitation in our website, you still have to provide a Canadian shipping address even if you request to pick up your order.  If you do not have one, please use the address for one of our stores.)

What taxes will I pay?
Taxes are based on the shipping destination.
Alberta:GST 5%
British Columbia:
GST 5% and PST 7%
Manitoba:GST 5%
North West Territories:
GST 5%
New Brunswick:
HST 13%
Newfoundland:HST 13%
Nova Scotia:
HST 15%
Nunavut:GST 5%
Ontario:HST 13%
HST 14%
Quebec:GST 5%
Saskatchewan:GST 5%
GST 5%